This is a short little novella that gives us a glimpse into the lives of content moderators for vast and faceless social media corporations that don’t much care for their employees. Examining the toxic world of content moderation, the novel forces us to ask: what is right? What is real? What is normal? And who gets to decide? Review We Had To Remove This Post by Hanna Bervoets is a chilling, powerful and gripping story about who or what determines our world view. How long before the moderators own morals bend and flex under the weight of what they see? Yet Kayleigh is good at her job, and in her colleagues she finds a group of friends, even a new girlfriend ― and for the first time in her life, Kayleigh’s future seems bright.īut soon the job seems to change them all, shifting their worlds in alarming ways. Kayleigh and her colleagues spend all day watching horrors and hate on their screens, evaluating them with the platform’s ever-changing moderating guidelines. Her job: reviewing offensive videos and pictures, rants and conspiracy theories, and deciding which need to be removed. That’s why she takes a job working for a social media platform whose name she isn’t allowed to mention. To be a content moderator is to see humanity at its worst ― but Kayleigh needs money.
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